If you can’t find an answer within the information provided below, please contact us.
Who is ACE Comics?
Where is ACE Comics based?
Cookies
What is ACE Comics policy on cookies?
Delivery
How much will delivery cost?
Do you deliver internationally?
When will my goods be delivered?
What if I’m not home when you deliver?
Can I pick up my goods from a store?
Cancellations
Can I cancel my order?
How do I return an item?
What if I have a faulty item?
Back Issues
Do you buy back issues/ collections?
ACE Comics is the home of the largest mail-order comic subscription service in Europe; our ‘Advance Order Service’. We also run one of the fastest growing online comic subscription services in ‘Economic Comics’. We sell comics, graphic novels, action figures and toys, CCG’s, t-shirts, badges, posters and countless other great cult merchandise.
Along with the flagship store which has been in Colchester for more than 30 years, we have stores in the south-east of England and up in Scotland.
What is ACE Comics policy on cookies?
We monitor the activity on our website with a view to improving the areas that need it most. They are also used to remember which user’s have posted before in our comments section, and for remembering the contents of your shopping cart as you navigate from page to page.
ACE Comics does not sell on or use any data retrieved from cookies on this website for advertising purposes or any other purpose than those stated above.
For more information, click here.
UK delivery prices are indicated for orders placed on our Back Issue and Graphic Novel pages. Unless indicated otherwise, for special offers and other featured items, delivery to the UK is FREE. International customers please contact us for postage rates.
Do you deliver internationally?
Yes, we can ship goods outside the United Kingdom. Please contact us for postage rates.
When will my goods be delivered?
In stock items are usually dispatched within one working day. If an item is out of stock and needs to be requested from our supplier, the order will be placed and you will be notified via email. Once an item has been dispatched, delivery is estimated within three to five working days. Please note that all items shipped can take up to 21 days to arrive from the date of despatch. If an item has not arrived after this time, or in the unlikely event that an item arrives damaged, please contact us.
What happens if I’m not home when you deliver?
If you are not available, the Royal Mail or courier service will leave a card at the delivery address confirming that they have tried to deliver. Please follow the instructions on the card to rearrange your delivery or to collect your products.
Can I pick up my goods from a store?
Unfortunately, we are currently unable to transfer website orders to the stores for collection.
You have the right to cancel your order within seven working days of your receipt of your goods. If you wish to cancel your order, you must inform us in writing within the seven day period. All items must be in a resalable condition, unopened in the original packaging.
Items must be packaged securely to prevent damages and then sent to: Returns Dept, ACE Comics, 42 Culver Street East, Colchester, Essex CO1 1LE. Please note that, with the exception of faulty goods, all returns will be at your expense.
If you receive a faulty item, please inform us straight away. We can then advise the best method for return (Royal Mail or courier collection). Upon the items return, we will refund you fully for the cost of the order and postage.
Do you buy back issues/ collections?
We do buy in collections and runs of older comics. If you have some that you want to sell, email us with a list of the titles you have for sale and the condition of the comics. Unfortunately, due to the high volume of collections offered to us, we are unable to respond directly to every enquiry, but if you have something we need, we will contact you within a week.
If you have any questions or need any help, please don’t hesitate to get in touch.
Call us on 01206 561912
Email us at enquiries@acecomics.co.uk
Write to us at Ace Comics Colchester, 42 Culver Street East, Colchester, Essex CO1 1LE
