If you can’t find an answer within the information provided below, please contact us.
Who are ACE Comics?
ACE Comics is one of the oldest and most reliable suppliers of comic books and cult merchandise in the UK today, specialising in Amercian comics from DC Comics, Marvel, Image Comics, Dark Horse and IDW Publishing, including Batman, X-Men, Wonder Woman, Deadpool and The Walking Dead.
Through our comic shops, website, comics subscription services, long-running comics standing order system, Ebay store and Amazon store, we supply comic books, graphic novels and cult merchandise including action figures, statues, t-shirts, plushes, mugs and more to thousands of customers every month.
Where are ACE Comics based?
We have two stores – one in Colchester and one in Southend.
Privacy and Cookies
What is ACE Comics Privacy Policy?
Visit our Privacy Policy page to see how we use, store and protect your information.
What is ACE Comics policy on cookies?
Visit our Cookies Policy page to see how and why we use cookies.
ACE Comics Website Shop
Delivery
How much will delivery cost?
For information please see our Shipping page.
Do you deliver internationally?
Yes, we ship goods outside the United Kingdom. There is more information on charges on the Shipping page.
When will my goods be delivered?
‘In stock’ items are usually dispatched within one working day. If an item is out of stock and needs to be requested from our supplier, the order will be placed and you will be notified via email. Once an item has been dispatched, delivery is estimated within 2 to 5 working days. Please note that all items shipped can take up to 21 days to arrive from the date of despatch. If an item has not arrived after this time, or in the unlikely event that an item arrives damaged, please contact us.
What happens if I’m not home when you deliver?
If you are not available, the postal service or courier service should leave a card at the delivery address confirming that they have tried to deliver. Please follow the instructions on the card to rearrange your delivery or collect from the depot.
Can I pick up my goods from a store?
Unfortunately, we are currently unable to transfer website orders to the stores for collection.
Cancellations
Can I cancel my order?
You have the right to cancel your order within seven working days of your receipt of goods. If you wish to cancel your order, you must inform us in writing within the seven day period to arrange a return. All items must be in a resalable condition, unopened in the original packaging.
How do I return an item?
Items must be packaged securely to prevent damages and then sent to:
Returns Dept, ACE Comics, 42 Culver Street East, Colchester, Essex CO1 1LE.
Please note that, with the exception of faulty goods, all returns will be at your expense.
What if I have a faulty item?
If you receive a faulty item, please inform us straight away. We can then advise the best method for return (postal service or courier collection). Upon the items return, we will either refund you for the postage cost and dispatch a replacement if requested or refund you fully for the cost of the order and postage.
ACE Comics Subscriptions Service
How does the ACE Comics Subscriptions service work?
See ACE Comics Subscriptions: How It Works for a guide to using the service.
Can I use the same account for ACE Comics Subscriptions and the Website Shop?
No, the ACE Comics Subscriptions service and the Website Shop work in different ways, so you would need to create separate accounts to purchase items from both departments. The Website Shop offers a selected range of comics to purchase as one-off ‘Short Subscriptions’ (6-Issues and miniseries) as well as graphic novels and supplies, all with postage included (unless stated otherwise), while ACE Comics Subscriptions offers a much wider range of comics for ongoing subscription, utilising a postage scale.
How do I cancel my subscription?
Though we hope you will never feel the need to, you may cancel your comic subscription at any time – all we ask is that you pay for any comics we have already reserved for you.
Back Issues
Do you sell back issues?
Yes, we sell back issues
Do you buy back issues/ collections?
We do buy in collections and runs of older comics. You can find full details on our Selling Back-Issues to Ace Comics page.
Contact
How can I contact ACE Comics?
If you have any questions or need any help, please contact us at:
ACE Comics,
42 Culver Street East,
Colchester,
Essex
CO1 1LE
Tel: 01206 561912
email: [email protected]