This Privacy Policy governs the manner in which Planet Ace Ltd collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://acecomics.co.uk website (“Site”) and all relevant subdomains (such as https://subscriptions.acecomics.co.uk and https://my.acecomics.co.uk) for purposes including the preordering and purchasing of products, operating a mailing list and providing relevant product information (“Services”). This privacy policy applies to the Site and all products and services offered by Planet Ace Ltd.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number.
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
How we use collected information
Planet Ace Ltd collects and uses Users personal information for the following purposes:
- To improve customer service – Your information helps us to more effectively respond to your customer service requests and support needs.
- To improve our Site – We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions – We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site feature
- To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
The email address Users provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If the User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
Retaining your information
We will retain personal information we collect for as long as needed to provide our Services or to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Sharing your information
We share your personal information with third parties to help us use your personal information, as described above. These third parties include:
- Barclaycard – to process online payment.
You can read more about how Barclaycard uses your personal information here: https://www.barclaycard.co.uk/personal/privacy-policy. - Paypal – to process online payment.
You can read more about how Paypal uses your personal information here: https://www.paypal.com/en/webapps/mpp/ua/privacy-full. - Google Analytics – to help us understand how our customers use the Site.
You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. - Mailchimp – to compile and operate our mailing list.
You can read more about how Mailchimp uses your personal information here: https://mailchimp.com/legal/privacy/.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site, taking into account the risks involved in the processing and the nature of the personal information.
Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.
Data breach procedure
If a security breach causes an unauthorized intrusion into our system that materially affects you, we will notify the appropriate supervisory authority without undue delay and, where, feasible, not later than 72 hours after having become aware of it. We will also notify you and later report any action taken in response.
Your password responsibility
Ace Comics Shop accounts and Ace Comics Subscription Service accounts require a username and password to log in. You must keep your username and password secure, and never disclose it to a third party. Because the information in your account is sensitive, account passwords are encrypted, which means we cannot see your passwords. We cannot resend forgotten passwords either. We will only reset them.
Accessing / Deleting your data
We will give you access to any personal information we hold about you within 30 days of any request for that information. You may request to access, correct, amend or delete information we hold about you by contacting us using the details at the bottom of this page. Unless it is prohibited by law, we will remove any personal information about you from our servers at your or their request. There is no charge for you to access or update your personal information.
Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
If you have a Shop or Subscription account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
For more information about the cookies we use visit our Cookies page here: https://acecomics.co.uk/cookies/
Embedded content from other websites
Articles on this site may include embedded content (such as videos, images, etc). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Changes to this privacy policy
Planet Ace Ltd has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Privacy Officer,
Planet Ace Ltd,
42 Culver Street East,
Colchester,
Essex
CO1 1LE
Tel: 01206 561912
email: [email protected]
Last updated: 18/05/2018